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By renting with Wedding Flowers for Rent the customer understands and agrees to the below Rental Terms, Damage and Insurance, Refund Policy, Cancellation and Order Changes terms:

RENTAL TERMS

The customer is aware that our standard rental period consists of 5 days. The flowers are set to arrive 2 days prior to your wedding date and are to be shipped on the next available shipping day after your wedding date. For example, if your wedding is on a Saturday, your flowers will arrive by the Thursday before and should be shipped back to us by Monday following your wedding. If the your 5th day falls on a holiday, then the florals should be shipped on the next available shipping day to prevent a late fee. Late shipping fees will apply if we are not notified of a late arrival. To notify us of late shipments please send an email to weddingflowers@ruthshouseinc.com or please give us a call at 803.496.7433.

All items should be packed and returned in the original shipping box to Wedding Flowers for Rent, 1001 Gilway Street, Holly Hill, SC 29059 using the included return shipping label.

PAYMENT TERMS

Customers have 2 Options for payment:

1) Make a 50% Deposit to secure your items.  Choosing this option allows the customer to pay 50% deposit at checkout, of the total amount due.  The remaining balance will be automatically charged when the item ships. There is no need for the customer to resubmit their payment, as we will automatically charge the customer when the item ships for the remaining balance.

2) Pay in Full.  This option allows the customer to pay in full at checkout.

DAMAGE AND INSURANCE

A damage waiver fee of $12 will be applied to the total of all outbound floral orders to accommodate small floral incidentals and cover stains and normal wear on our products. It is the responsibility of the customer to ensure that our products are protected from exposure to (1) water, (2) open flame (3) harm’s way. The customer agrees to handle our products with care throughout their event and to properly pack the items as they came. The damage waiver fee DOES NOT cover items that are not returned. The customer will be FULLY responsible for costs up to 200% to fully replace any item(s) that are not returned or any item that has extensive damage and that is no longer suitable for future rentals.

REFUND POLICY | CANCELLATION

We offer refunds up to 60 days prior to shipment. All cancellations should be submitted to us in writing at weddingflowers@ruthshouseinc.com. After receiving we will send an email acknowledgement and the customer will receive a refund of the amount paid.

 

ORDER CHANGES

We are happy to work with you on order additions as available and ask that you make us aware of such additions as soon as you know. Orders requiring removals should be made to us at least 60 days prior to your event.